Shipping policy

Shipping Policy

Last updated: November 3, 2026

The website www.santevousgenial.com is operated by Concept Génial Inc. (Santé Vous Génial). We ship to Canada and the United States. Any other possible destinations are those offered at checkout.

Availability

Although we keep our inventory up to date, discrepancies can occur. If an item is no longer available after you order, we will email you to ask whether you prefer to wait for it to be restocked or to be refunded.

Shipping costs

Shipping costs are calculated based on the weight, dimensions and destination of the order. They are shown before you pay and are charged at the time of purchase.

Delivery times

  • Processing: orders are generally shipped within 2 to 3 business days after payment (Monday to Friday, excluding public holidays).
  • Transit: generally 2 to 7 business days within Canada, and 5 to 15 business days to the United States and other countries.
  • Some products are shipped directly by our suppliers; delivery times may then vary.

If your order is not delivered within 30 days of the expected delivery date (or of the purchase, if no date was given), you may cancel the order as permitted by Quebec's Consumer Protection Act; we will then refund all amounts paid within 15 days.

Carriers and tracking

We ship mainly with Canada Post, including to the United States. Other carriers may be used depending on the order or the supplier. When your order ships, you receive a tracking link by email.

Damaged or lost parcels

If your parcel arrives damaged, email us as soon as possible at info@santevousgenial.com with your order number and photos of the parcel and the product, and keep the packaging. If your parcel seems lost, contact us: we will follow up with the carrier. In both cases, we will replace or refund the product at no cost to you.

Taxes

Prices shown on the site do not include taxes. For deliveries in Canada, GST and QST (or HST, depending on the province of delivery) are added and shown at checkout, before you confirm your order.

United States and other countries: currency, duties and customs fees

For customers in the United States, prices are shown and charged in US dollars (USD). Any duties, taxes or customs fees (including brokerage fees) are the customer's responsibility and may be collected by the carrier upon delivery. The same applies to other countries. We encourage you to check these costs before ordering.

If you refuse to pay the duties and taxes required upon delivery, the parcel will be returned to us and we will refund the value of the products paid. The original shipping costs are not refunded.

Questions: info@santevousgenial.com — 514-605-0369

In case of a discrepancy, the French version of this policy is the official version.